by bradstandish | Jul 25, 2021 | Quotes
According to The Economist Intelligence Unit, 59% of bosses see turnover increase faster when they prioritise investment in the customer experience.
by bradstandish | Jul 25, 2021 | Quotes
Leading organizational change always starts with a bit of mindset transformation because we usually have to pull time, budget and resources from one important area to invest in another.
by bradstandish | Jul 25, 2021 | Quotes
Customers are becoming more demanding and comparing different companies against each other when they base their decisions on where to purchase based on their experience.
by bradstandish | Jul 25, 2021 | Quotes
Change without leadership can cause chaos or distrust from employees or investors, and the vision of the change could be lost.
by bradstandish | Jul 25, 2021 | Quotes
Rosetta says that engaged and satisfied customers buy 50% more frequently, spend 200% more each year, and are five times more likely to display brand loyalty.
by bradstandish | Jul 25, 2021 | Quotes
Anytime leaders fall short on fulfilling expectations, their teams become disillusioned, confused and unmotivated. The business suffers.
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