by bradstandish | Jul 25, 2021 | Customer Experience Enhancement
In an economy that is becoming more hyper connected by the day, it’s key to embrace radical customer centricity.
by bradstandish | Jul 25, 2021 | Customer Experience Enhancement
Creating lasting relationships with customers is based on giving people what they want, knowing them well and gaining their trust. Changing consumer behaviour has potential consequences across the entire supply chain serving the business-to-consumer (B2C) sector. The...
by bradstandish | Jul 25, 2021 | Customer Experience Enhancement
A study by Forrester found that CX leaders delivered compound annual revenue growth rates (CAGR) of 17% compared to just 3% for CX laggards in the period of 2010 to 2015.
by bradstandish | Jul 25, 2021 | Customer Experience Enhancement
Customers are becoming more demanding and comparing different companies against each other when they base their decisions on where to purchase based on their experience.
by bradstandish | Jul 25, 2021 | Customer Experience Enhancement
The “Chief Experience Officer,” or CXO, is an increasingly prominent position in businesses today, due to an increasing disconnect customers often feel from the companies that they work with.
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