Business consultancy Walker suggests that [by] 2020, customers expect companies to automatically personalize experiences, as well as proactively address their current and future needs – not just predict them.
Getting CX right is no longer a luxury, but a critical business priority.
90% of CEO’s believe the customer has the greatest impact on their business.
In an economy that is becoming more hyper connected by the day, it’s key to embrace radical customer centricity.
Creating lasting relationships with customers is based on giving people what they want, knowing them well and gaining their trust. Changing consumer behaviour has potential consequences across the entire supply chain serving the business-to-consumer (B2C) sector. The...
A study by Forrester found that CX leaders delivered compound annual revenue growth rates (CAGR) of 17% compared to just 3% for CX laggards in the period of 2010 to 2015.