by bradstandish | Jul 25, 2021 | Customer Experience Enhancement
Business consultancy Walker suggests that [by] 2020, customers expect companies to automatically personalize experiences, as well as proactively address their current and future needs – not just predict them.
by bradstandish | Jul 25, 2021 | Customer Experience Enhancement
Getting CX right is no longer a luxury, but a critical business priority.
by bradstandish | Jul 25, 2021 | Customer Experience Enhancement
90% of CEO’s believe the customer has the greatest impact on their business.
by bradstandish | Jul 25, 2021 | Customer Experience Enhancement
In an economy that is becoming more hyper connected by the day, it’s key to embrace radical customer centricity.
by bradstandish | Jul 25, 2021 | Customer Experience Enhancement
Creating lasting relationships with customers is based on giving people what they want, knowing them well and gaining their trust. Changing consumer behaviour has potential consequences across the entire supply chain serving the business-to-consumer (B2C) sector. The...
by bradstandish | Jul 25, 2021 | Customer Experience Enhancement
A study by Forrester found that CX leaders delivered compound annual revenue growth rates (CAGR) of 17% compared to just 3% for CX laggards in the period of 2010 to 2015.
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