by bradstandish | Jul 25, 2021 | Customer Experience Enhancement
According to The Economist Intelligence Unit, 59% of bosses see turnover increase faster when they prioritise investment in the customer experience.
by bradstandish | Jul 25, 2021 | Customer Experience Enhancement
Rosetta says that engaged and satisfied customers buy 50% more frequently, spend 200% more each year, and are five times more likely to display brand loyalty.
by bradstandish | Jul 25, 2021 | Customer Experience Enhancement
Customers are your best resource for growing your brand awareness in a positive way – because their recommendations shared with friends and family are more reliable than your marketing and advertising channels.
by bradstandish | Jul 25, 2021 | Change Leadership
[Strong change leadership allows your organization to successfully perform all the necessary steps] … to maintain growth and innovation in the future, develop leaders to take you there and develop teams that are best prepared to make it happen.
by bradstandish | Jul 25, 2021 | Change Leadership
Successful transformational leaders [commit] to an on-going communications and listening campaign so people know what’s going on and know how they might contribute to the transformation effort – and know that they are invited to do so [and] must be ready to open...
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